Shipping & Returns


Winetree Delivery & Freight 

Product prices are quoted exclusive of transit costs. Any courier or handling charges in relation to your order will be notified to you at the time you place your order and be added to the price. Standard delivery fee within mainland New Zealand is:

  • $6.50 per case (6 bottles) to a city/residential address
  • $9.50 per case (6 bottles) for a rural address

If you order multiple cases of wine then the shipping cost per case will come down and this will be shown in the final stages of check out. We ship to most parts of New Zealand but unfortunately may not be able to deliver to some locations. Please note your shipping fee may reflect multiple courier fees and your products may turn up in separate deliveries.

Delivery will usually be made within 3-5 business days, slightly longer for mixed cases at the moment. If there is a lead time or delay, we will contact you to confirm delivery times. 

Auckland courier coverage: 

Auckland Central Suburbs - Auckland CBD and all central suburbs to Point Chevalier, Onehunga, Mt Wellington & Glendowie. 

North Shore Suburbs - The Harbour Bridge north up to Albany and Torbay 

Western Suburbs - New Lynn to Te Atatu, Henderson & Hobsonville 

International

We do not facilitate delivery outside of New Zealand through this website but please get in touch with us on +64 9 3779 224 or email at admin@winetree.co.nz if you would like to discuss international delivery options. 

Legal

Due to licensing laws delivery of sales can only be made between 6am and 11pm and cannot be made on Good Friday, Easter Sunday, Christmas Day and before 1pm on Anzac Day. No orders will be shipped until payment has been received. We are not responsible for any failure to deliver, or delay in delivery caused by any event outside of our reasonable control.  

Returns

Once you have placed an order on this website the order is final and cannot be cancelled. However, if for any reason, you are not happy with your order or simply find the wine is not to your taste, we will replace any unopened bottles with another product or credit your account. We will arrange a courier to collect the unopened goods for returning. This return must be requested within 1 month of purchase.

If your order has been packed incorrectly (oops!) and is not what you have been invoiced for, we are happy to work this out for you. Please note that packing errors must be reported within 48 hours of delivery.  

If your delivery has been damaged in transit, we will replace it for you. Advice regarding order shortages or damage in transit must be given to our customer service team no later than 48 hours after you receive the products. 

We insure our products up to the point where they are delivered to your address. We are not responsible for damage or theft to goods beyond this point.